About - Vision and Mission

Vision: “To be a caring, efficient and reliable social security provider for all customers.”

Mission: “To provide timely social security services through the efficient collection and management of funds by a highly motivated, caring and reliable, customer-oriented staff.”

The National Insurance Board, which runs the Scheme, has the following strategic goals:

• To ensure timely processing of benefits
• To maximise compliance in terms of collection
• To maximise return on investment for the Fund
• To ensure efficient world-class customer service
• To establish a cadre of competent, efficient and highly motivated work force
• To improve internal and external communication